WHEN WILL I GET MY ORDER?

We’re working to get your order to you as soon as possible. Orders are packed and dispatched from our Sydney CBD store within 1-3 business days. Once dispatched you will receive an email with shipping information from Australia Post, and a link to track your order. It should arrive within 1-5 business days after dispatch, depending on your location. We offer Australia Post Express Shipping for a fixed rate of $15 on orders under $50, and free Express Shipping on orders over $50. Unfortunately, we cannot guarantee a specific delivery time or day. During Christmas and peak sale periods processing and dispatch may require an extra 1-3 business days.

WHAT DOES DELIVERY COST?

Delivery is free on orders of $50 or more and will be shipped via Australia Post Express. For orders less than $50, Australia Post Express delivery is charged at a flat rate of $15. Delivery Method: Australia Post Express Cost: $15 or FREE on orders over $50

CAN I SEND MY ORDER OVERSEAS?

We currently only deliver within Australia. Contact info@cemoy.com for overseas enquiries.

WHAT IF I NEED TO CHANGE MY ORDER?

Where possible we will try our best to accommodate changes before an order has been dispatched, please contact our team by phone +61 410 872 002 or email customercare@cemoy.com.au as soon as possible for further information. Please note that we are unable to amend an order once it has been dispatched. If you need any further assistance, please contact our team and quote your order number.

CAN I TRACK MY ORDER?

You can check the status of an order under My Account or via Australia Post using the tracking number provided in your order dispatch email. If you are unable to locate your dispatch email and tracking number, please also check in your emails junk folder. If you need any further assistance, please contact our team and quote your order number.

CAN I RETURN OR EXCHANGE MY ORDER?

We do not offer refunds or exchanges for change of mind purchases, even if an item is unused. We will only provide a refund where a product is faulty or damaged, or you are entitled to one under Australian Consumer Law. Where a product is faulty or damaged and you are entitled to an exchange or refund, please contact us within 7 days of delivery by emailing customercare@cemoy.com.au. Please include your order number, detailed description of the product fault, and a photo. If you need any further assistance, please contact our team and quote your order number.

HOW DO I RETURN AN ORDER?

If you need to return your order, please contact our team and we will provide instructions on how to do so.

WHEN CAN I EXPECT MY REFUND OR EXCHANGE?

Generally, our refunds or exchanges take between 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for funds to be visible in your account.

WHAT IF MY ORDER WAS WRONG?

If you have received an order with incorrect items, please contact us within 7 days of delivery by emailing customercare@cemoy.com.au with your order number, a detailed description of the issue, and a photo.

THE PRODUCT I WANT IS OUT OF STOCK, WHEN WILL I BE ABLE TO ORDER IT?

If an item is out of stock, you can contact our team to find out when it will be available. Usually, items are only out of stock temporarily and will be available online again shortly.

I WANT TO PURCHASE MULTIPLE OF THE SAME PRODUCT.

You may purchase up to 20 of any specific items per order online. If you would like to place a larger order, please contact customercare@cemoy.com.au and our team will assist you. If your order enquiry is in relation to wholesaling, please contact info@cemoy.com for further information.

WHERE CAN I GET AN OFFER CODE?

To stay up to date with our latest promotions and receive exclusive offers and discounts, sign up for our newsletter and follow us on social media @cemoyofficial.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We use secure payment methods to process payment on all orders. We accept payment with Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. Once payment has been processed you will receive an email confirming your order has been received.

IS GST INCLUDED IN MY ORDER?

Yes, all prices are GST inclusive. You can view the GST on your order during the checkout process.

I’M HAVING TROUBLE USING THE WEBSITE

Please get in touch and contact our team, we’ll be happy to help.

DO YOU OFFER A GIFT WRAPPING SERVICE?

Yes, we offer complimentary gift wrapping on all orders. Simply tick the ‘This is a gift’ box upon checking out and we will be glad to prepare your order ready for gifting to someone special.

ARE YOUR PRODUCTS SUITABLE FOR PREGNANT WOMEN?

All our products are formulated to be safe for use during pregnancy and breastfeeding, but we always recommend speaking with a health care professional if you have any concerns. If you have any more queries regarding product safety, please email info@cemoy.com.

NEW

Gift Kits

Lumen Special Edition - Floral

Lumen Toner e120mL 4.0FL.OZ
Lumen Lotion e120mL 4.0FL.OZ
Lumen Cream e10mL 0.33FL.OZ. x 2
Lumen Facial Treatment Cleanser e15mL 0.51FL.OZ.
Galaxy 4D Eye Cream e2mL 0.06FL.OZ.

Power up your daily skincare routine with this 6 piece The Lumen Special Edition gift set.

Featuring a full sized Lumen Toner and Lumen Lotion as well as convenient miniature, travel size Lumen Cream, Lumen Facial Treatment Cleanser and Galaxy 4D Eye Cream to deliver brighter, smoother and ultra-hydrated skin.

Suited To

All skin types, ideal for dull or lacklustre skin

Skin Feel

Smooth, nourished and hydrated

Texture

Lightweight and easily absorbed

Key Ingredients

Lumen Toner
Antioxidant Carnosine, Bitter Orange Flower Extract, Witch Hazel Extract, Portulaca Plant Extract, Cactus Extract, Marine Seaweed Derivatives

Lumen Lotion
Ectoin®, Repair Complex CLR™, Ceramide 3, Peptide Acetyl Hexapeptide-8, Caesalpinia Spinosa Fruit Extract, Marine Seaweed Derivatives

Lumen Cream
Glycoin, Ectoin®, Morus Nigra (Black Mulberry) Root Extract, Sodium Hyaluronate Squalane, Jojoba Seed Oil, Shea Butter, Ceramide 3

Lumen Facial Treatment Cleanser
Marine Seaweed Derivatives, Liquorice Root Extract, Alpine Snow Lotus, Portulaca Plant Extract, Artemisia Argyi Leaf Extract, Sea Buckthorn Fruit Extract

Galaxy 4D Eye Cream
Crithmum Maritimum Extract, Niacinamide, Beauty Boosting Peptides, Oligopeptide-5, Oligopeptide-3, Aloe Vera Extract

All Ingredients

For a detailed ingredient list, visit

Lumen Toner
Lumen Lotion
Lumen Cream
Lumen Facial Treatment Cleanser
Galaxy 4D Eye Cream

$99.00 NZD

More details

How to use

Lumen Toner
Apply toner to a cotton pad and gently sweep over cleansed face, neck and décolletage. Gentle enough to be use every day, morning and night. For best results follow with Lumen Lotion or Lumen Cream.

Lumen Lotion
After cleansing and toning, apply lotion liberally to face, neck and décolletage. Use morning and night. This non-greasy lotion is the ideal complement to your Lumen skincare ritual.

Lumen Cream
After cleansing and toning, apply evenly to face, neck and décolletage. Use morning and night. This deeply hydrating cream is the ideal complement to your Lumen skincare ritual.

Lumen Facial Treatment Cleanser
Apply a pea sized amount to face and massage in a circular motion for 30 seconds. Rinse well with warm water and pat dry. Alternatively, massage onto face and leave for 60 seconds as a deep-cleansing mask.

Galaxy 4D Eye Cream
On clean skin, apply a small amount to the eye contour area, brow bone and beneath the eye. Designed for application with fingertips or the exclusive CEMOY 4D Rollerball Massager.